Returns Policy

Returning a product

Hopefully you won't need to return your products, but if you do, please kindly re-package your return with a note including your name and order number, and send within 45 days to:

Bare Biology Ltd, Haul + Store Unit 17, Admiralty Way, Camberley, Surrey, GU15 3DT

We can only process refunds for returned products that arrive in a re-saleable condition. We can't cover postage costs. Please help us to ensure you qualify for a full refund by:

✓ checking the safety seal on the product is intact

✓ ensuring the product is well packaged

✓ obtaining proof of postage

We recommend using a trackable service on all returns.

Cancelling an Order

You have the statutory right to cancel your order at any time prior to your order being processed.

We cannot cancel orders or payments that have already gone through. The system is is fully automated and the warehouse packs the order within minutes of receiving it. It's then impossible to retrieve that package from a mountain of other packages waiting for collection. 

You can, of course, return your order to us once you receive it and we'll issue a refund as soon as we've checked the items are in good condition.  You will need to pay for the return postage and we strongly suggest you use a signed for option, as we can't issue a refund until we receive the goods.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day you receive the product.
Please email cancelorder@barebiology.com with your name, address and order reference number.

 

How long it takes to receive a refund 

As soon as we receive your order back to our warehouse, we check it and then issue you with a refund on to your original payment card.  Please allow 21 days for returns to be processed. Once refunded, transactions can take 5-10 working days to clear through your bank.